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Essential Service—Extended On-Site Plans |
Additional
Assurance and Faster Response |
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| In addition to the printer's
original warranty, Konica Minolta
warrants our products against defects in materials and workmanship
for a period of one to three years. These extended warranty
plans begin at the end of the printer's existing warranty. |
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| With an extended on-site warranty,
we will either repair or replace products, at your facility,
that prove to be defective (provided said defects are covered
by the warranty). Response times are next business day, Monday-Friday,
8:00 am-5:00 pm local time. |
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| Terms
and Conditions (USA) | For
Canada |
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Konica Minolta and Customer agree that equipment installation and maintenance
services (Services) provided by Konica Minolta to Customer shall
be performed pursuant to the terms and conditions set forth
below.
Product Eligibility
Extended Warranties can be purchased as long as previous warranty
is still in effect. The Warranty can be extended up to a maximum
of five (5) years from the date of printer purchase. The printer
must be in good operating condition and should not be modified
in any way. Konica Minolta reserves the right to inspect equipment
prior to placing a product under an extended warranty. If a
unit has been tampered with or damaged, the customer will be
billed at current time and material rates to return the printer
to its original working condition.
Registration
The customer must register the extended warranty product within
ten (10) days of purchase of the Extended Warranty.
Standard On-Site Services
Konica Minolta shall provide labor and parts (with the exception
of supplies and expendable items) for items that are proven
to be defective in materials and/or workmanship. Services shall
be available during the period between 8:00 A.M. and 5:00 P.M.
Monday through Friday, exclusive of national holidays. Service
performed outside of the standard coverage period at the request
of the customer shall be subject to current charges for labor
and travel.
Response Time Limitations
Proximity to nearest Service Facility & Response Times
0-100 miles: M-F, 8-5, next business day
101-200 miles: M-F, 8-5, 2nd business day
201-300 miles: determined at time of call
Prices
All sales, property, excise, and other federal, state, and local
taxes (other than those based on Konica Minolta net income)
shall be paid by the Customer. All invoices are payable within
thirty (30) days of the date of the invoice. Past due amounts
may be subject to an interest charge of one and one-half percent
(1½%) per month, or the highest rate permitted by law.
Konica Minolta may suspend Service until any such past due amounts
have been paid. Konica Minolta reserves the right to adjust
the Service fees in the event the customer changes the equipment
or attaches additional features or attachments to the equipment
after the date of this Order.
Term
The term of this Extended Warranty shall be one (1) or up to
three (3) years (depending on the type of extended warranty
purchased) from the end of previous warranty date. During its
term, this agreement may only be canceled for non-performance
by either party.
Parts
Any non-functioning parts that are replaced and provided by
Konica Minolta shall become the property of Konica Minolta.
Parts provided by Konica Minolta in performance of Services
may be new or used parts which are functionally equivalent to
new parts and may be from sources other than the original equipment
manufacturer.
Site Access/Preparation
Customer agrees to permit prompt access to equipment consistent
with Customer's standard security requirements and to provide
reasonable assistance and facilities to expedite the performance
of Service. Customer shall, at Customer's expense, prepare and
maintain the installation site in accordance with the manufacturer's
published specifications. Konica Minolta agrees to provide Customer
with a copy of appropriate specifications upon request. Customer
assumes full responsibility to back-up or otherwise protect
its data against loss, damage or destruction before Services
are performed.
Refurbishment/End
of Useful Life
If, in Konica Minolta's reasonable opinion, any unit of equipment
requires factory refurbishing because normal repair and/or replacement
of parts cannot keep the unit in satisfactory operating condition,
Konica Minolta will submit a quotation for the required refurbishment
to the Customer. In the event the Customer declines to authorize
refurbishment, Konica Minolta may delete such item of equipment
from this Extended Warranty. Equipment which has reached the
limit of its useful life may require additional charges for
Services to continue for subsequent terms. Konica Minolta will
notify Customer sixty (60) days in advance of any such charges.
Additional Charges
Services which must be performed as a result of any of the following
conditions shall be subject to additional charges for labor,
travel and parts: equipment alterations not authorized in writing
by Konica Minolta; damage resulting from improper use; in transit
damage; accident, neglect, power surge, operating environment
or the use of supplies or accessories which are not in conformance
with the manufacturer's specifications; or any event including
normal use and wear.
Exclusive
Warranty and Remedy
Konica Minolta's exclusive warranty is that Service will be
performed in a workmanlike fashion and all parts provided by
Konica Minolta will be free of defects in materials and workmanship
at the time of installation. In the event that Konica Minolta
breaches this warranty, Konica Minolta's sole obligation and
Customer's exclusive remedy shall be to have Konica Minolta
make all necessary adjustments, repairs or replacement of parts
which were defective at the time of installation. There are
no other express or implied warranties concerning any Service,
parts, supplies or expendable items hereunder. Konica Minolta
does not guarantee that the operation of the equipment will
be uninterrupted or error free. Konica Minolta DISCLAIMS THE
IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE FORGOING SHALL BE THE SOLE REMEDY OF THE CUSTOMER
FOR BREACH OF WARRANTY.
details
Limitation of Liability
IN NO EVENT WILL Konica Minolta BE LIABLE IN CONTRACT, TORT
OR OTHERWISE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT
DAMAGES, INCLUDING WITHOUT LIMITATION, LOST BUSINESS PROFITS
NOR DAMAGE OR DESTRUCTION OF DATA EVEN IF Konica Minolta HAS
BEEN ADVISED OF SAME. Except as to personal injury, Konica Minolta's
maximum liability will be limited in any event to the higher
of actual damages incurred by the Customer which are caused
solely by the acts or omissions of Konica Minolta (subject to
a maximum of twelve (12) months duration) or $10,000. Customer
agrees to provide Konica Minolta with prompt written notification
regarding the specifics of any claim for damages and to provide
with a reasonable opportunity to investigate. NO LIMITATION
OF DAMAGES FOR PERSONAL INJURY IS INTENDED.
Notices
All notices shall be in writing and all notices and payments
shall be sent to the recipient at the respective address shown
on the face of this Extended Warranty.
Force Majeure
Neither party shall be liable for any delay or failure to perform
its obligations due to any cause beyond its reasonable control.
Limitation of Actions
No action, regardless of form or basis arising out of transactions
related to the Service Order or the Service performed or to
be performed may be brought by either party more than two (2)
years after the cause of the action has occurred except that
an action for non-payment may be brought within two (2) years
after the date of the last payment.
Waiver
No action, regardless of form or basis arising out of transactions
related to these services performed, or to be performed, may
be brought within two (2) years after the date of the last payment.
Entire Agreement
This Extended Warranty shall be governed by the laws of the
State of Alabama. This Extended Warranty constitutes the entire
agreement between the parties and may only be modified by a
written instrument executed by the Customer and an authorized
official of Konica Minolta. Any term or condition of an offer
set forth on any purchase order or other document submitted
by Customer which is inconsistent with any term or condition
of this Extended Warranty shall be of no force or effect. Neither
Customer nor Konica Minolta will be bound by any oral agreement
or representation irrespective of by whom or when made. Customer
may not reassign this Extended Warranty without prior written
consent of Konica Minolta, which consent will not be unreasonably
withheld.
Service: 877-778-2687
Konica Minolta Business Solutions U.S.A.
Warranty Extension
Keep this for your
records
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| Plan
Length |
1-Year Plans
2-Year Plans
3-Year Plans
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| Plan Inception
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End of the printer's existing
warranty
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Register
Online
