| Downloads:
|
1. | I
cannot download the file because it's access protected (or some other error phrase
indicating that special permission is required). |
| NONE
of the material that is posted on the web site (FTP site) is restricted or password
protected. |
| The
only requirements for downloads, is that the customer provide an Email address
(either manually via FTP login, or automatically through their browser configuration.
Other than the Email requirement, it is possible that the user had configuration
issue on his or her end. |
| | It
is possible that a FTP configuration issue exists on your end ... ensure that
you have Passive-Mode FTP enabled (see your PC or Network Administrator if you
are not sure). |
| Issues
may exist with your browser (for example, there is a known bug with Internet Explorer
5, which causes interference when trying to access FTP sites, and modifying (via
the browser options) how FTP sites are accessed can help). You may need
to query the web site or documentation for the browser you use for hints on known
issues. |
| If
you are positive that there are no configuration issues on your end (Email or
Passive-Mode FTP), call 877-778-2687 in the USA to inquire about the status of
the file being downloaded. |
2. | When
I click on the file to download, it acts as if it's about to do something, then
it stalls and nothing happens. |
| | Again,
usually indicates a protocol or configuration problem on customer's end. We have
NO restrictions to any files offered for download. You may try again at another
time, or call
877-778-2687 in the USA to inquire about the status of the file
being downloaded. |
| | Specifically
with PDF files, the customer's browser configuration (for apps), and version of
Acrobat Reader can be the culprit. Check the browser settings to see which application
helper or plug-in has been assigned, and ensure that you have the latest version
of Adobe Acrobat Reader (free) software. |
3. | When
I click on the file to download, it just opens up on the screen and I can't download.
|
| | A
left mouse click will launch whatever application that your browser has configured
for that file extension, in the manner (plug-in or externally) configured. |
| | A
right mouse click (in Netscape and Internet Explorer), will allow you to save
link as, and prompt for a target directory to which the file will be downloaded. |
4. | I
cannot download the PDF documents. |
| | A
left mouse click will launch whatever Adobe Acrobat Reader version that your browser
has configured, in the manner (plug-in or externally) configured, for read-only,
print-only viewing. |
| A
right mouse click (in Netscape and Internet Explorer), will allow you to save
link as, and prompt for a target directory to which the file will be downloaded.
|